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Casualty Surveillance During Scheduled Appointments

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Casualty Surveillance During Scheduled Appointments

Friday, February 3rd, 2017

Casualty Surveillance During Scheduled Appointments

In the most recent edition of the Michigan Chapter of IASIU’s newsletter, our Investigations Manager, Dan Klimek, authored a discussion piece focused on the pros and cons of conducting surveillance during scheduled appointments.  Concluding that these days are often productive and sometimes exceptional opportunities to not only confirm a target’s identity and residence, but also verify actions, limitations and activities before during and after such appointments.  There are of course limitations that can apply; solutions which are also discussed,  including utilizing varying field strategies to accomplish the goals of obtaining footage and remaining discreet, while keeping budgetary concerns in mind.  The full newsletter containing this discussion can be found here:

MI IASIU January, 2017 Newsletter

Sherlock Investigations is recognized as the leader in providing superior casualty surveillance investigations for the insurance defense community in Michigan. Each case entails a sophisticated plan of action, based on known, verified facts, newly developed intelligence and precise asset selection to give our clients consistently better results than other investigative providers.

Daniel Klimek, MS – Intelligence Analysis, is the Investigations Manager at Sherlock Investigations. Dan has planned and overseen thousands of surveillance operations and works directly with both the investigators and clients to design investigations for optimal outcomes.

 

Warm Winter Weather Sometimes Complicates Michigan Surveillance with Fog

Thursday, January 26th, 2017

The good news for Sherlock clients conducting Michigan surveillance this winter has been the unusually warm weather. A periodic complication to this unique surveillance opportunity has been some instances of dense fog. insurance surveillance in fog

Fog impacts surveillance in multiple ways and it also has an impact on how claimants, like everyone else, behave. The most obvious problem with fog is that, when present and thick enough, it prevents the investigator from capturing video of the claimants activities, even at relatively close range. Surveillance rarely turns out well when we can’t see the subject. That one is obvious. Another problem is pursuit. When a claimant leaves their residence, fog makes pursuit very difficult for the surveillance investigator. Our team will literally have to be right on top of the claimant and even then, with others driving cautiously, maintaining sight can be challenging, increases the risk of detection and raises safety concerns for all involved. (Remember, the last thing anyone wants is a potential accident involving the subject/claimant or the investigator)

Using the glass half full perspective, a lighter fog can help the investigator maintain her/his cover longer, keeps the subject focus on their driving and not someone following them and often clears out as quickly as it rolls in. One more important twist is the fact that fog can be dense in one neighborhood and almost non-existent in the next. Where this makes us crazy is in determining if we should initiate surveillance or call off the day. At Sherlock, the last thing we want to do is put anyone at risk or waste a clients money. (If you are thinking that no PI will do surveillance in the fog, think again. We have seen many competitor’s reports with days of “no activity” but the weather was foggy for hours) This takes some extra steps to verify if the fog at the target location is as bad as it is at the office or the investigators surveillance departure point. The pre-surveillance workup (plan of action) also helps us to determine if we should go. For example, someone whom our research indicates is believed to be working a weekend side job might need to be covered to take advantage of that opportunity despite the weather.

These are just some points to consider when that warm winter weather sometimes complicates Michigan surveillance.

Mild Michigan Weather Makes Winter Claims Surveillance Payoff

Thursday, January 12th, 2017

The mild Michigan weather makes winter claims surveillance payoff for many clients. As we work into mid-January, we have had an strong demand for Michigan claims surveillance at a time that would normally be much colder and potentially less productive. Although we have had several truly cold days and several days of ice or snow that cancelled school and tangled traffic, in comparison to prior years, this has overall been a very active time for claimants.

winter claims surveillance

Great weather to skate and be filmed!

So far this year our surveillance team has had numerous days activity with people outside living life almost like they would in the fall. The lack of heavy snow and ice has also created some great opportunities to get footage of people shopping, exercising, eating lunch outside and taking down holiday decorations. When we did get snow thus far, the majority of the clearing activities were done in the daytime and many of the claimants were not bundled up to the point of being unrecognizable making for some truly telling video.

If you have a Michigan claim that could benefit from claims surveillance, don’t wait, call us today and take advantage of this opportunity.

Holiday Season Casualty Claimant Surveillance

Wednesday, December 21st, 2016

Holiday season casualty claimant surveillance poses unique challenges and exceptional opportunities to observe a claimant’s true abilities.

Someone involved in a casualty insurance claim alleging that they are injured is, like the rest of us, caught up in holiday season and all that it entails. What is undeniable is that, even for those who don’t celebrate, this time of year changes everyone’s lives and activities. Businesses have limited hours, schools are closed, traffic is nothing short of nightmarish, parties are held, family is traveling and visiting, shopping takes twice as long, etc., etc., etc. This makes the season inescapable. So what does that mean for casualty claimant surveillance?

First and foremost, it means that people are distracted and almost always have many things to do. Life is not normal even if you are injured. For those with a legitimate injury, you end up relying on others to help. things have to get done, but if you are not physically up to the tasks, you get assistance. Someone drives you, someone else puts out the decorations, you miss some parties, your PT schedule changes and the like. These are the types of things one would expect to see.

Of course, if you are embellishing your injury, you tend to get caught up in the holiday madness and you do far more than your legitimately injured counterparts.

Strictly from a casualty claimant surveillance perspective, this means lots of great opportunities to get people being overly active. It also means fighting lots of holiday traffic during mobile surveillance (which is a challenge on a good day) and it can also mean setting up on an empty house more often than usual. The good news is, agencies like Sherlock, who have exceptional pre-surveillance planning capabilities are able to mitigate many of those risks and give you exceptionally meaningful casualty claimant surveillance results.

If you have a claim that may benefit from from some holiday season casualty claimant surveillance, please call us today!

Optimizing Casualty Surveillance

Monday, July 18th, 2016

In the most recent edition of the Michigan Chapter of IASIU’s newsletter, our Dan Klimek and Brian Coykendall, both subject matter experts in the area of surveillance and proper insurance claims investigations, authored an exceptional piece on three simple ways of optimizing casualty surveillance opportunities on insurance claims in Michigan. The article focuses on video clarity, video stability and proper surveillance positioning and how to maximize all three of these vital elements of great surveillance. We encourage you to give it a read and enjoy the benefits of optimizing casualty surveillance on your claims. Here is the newsletter url:

https://drive.google.com/file/d/0B2zip0DMWleId3A0MmVVUWFjdEk/view

Sherlock Investigations is recognized as the leader in providing superior casualty surveillance investigations for the insurance defense community in Michigan. Each case entails a sophisticated plan of action, based on known, verified facts, newly developed intelligence and precise asset selection to give our clients consistently better results than other investigative providers.

Brian Coykendall is the Lead Surveillance Investigator at Sherlock Investigations. Brian is not only a seasoned expert at conducting surveillance, he is also the lead trainer for the surveillance teams and works on improving surveillance processes and reducing related risks.

Daniel Klimek, MS – Intelligence Analysis, is the Investigations Manager at Sherlock Investigations. Dan has planned and overseen thousands of surveillance operations and works directly with both the investigators and clients to design  investigations for optimal outcomes.

The Importance of Verifying Where a Claimant Lives Before Initiating Surveillance

Thursday, July 14th, 2016

The Importance of Verifying Where a Claimant Lives Before Initiating Surveillance

In Michigan, the overwhelming majority of private investigation agencies that conduct insurance claims related surveillance have the same business model: use the lowest possible cost investigators to conduct the surveillance and use an administrative person to “set up” the cases and make the decisions on the when, where, whats of the investigation. Some advertise that they only use law enforcement personnel to conduct their surveillance, but this is almost always a part time side job for those employees, and again they are the cheapest available. This translate to no real advantage from using these people, many of who know nothing about insurance claims or surveillance without a badge and team of backup.

The one must consider who is actually planning and managing the surveillance. This is usually left to a clerical staff person who is trained to run some generic databases and instructed to schedule the maximum amount of time the client has budgeted for the case. Now comes the tricky part. If any of the information provided by the client or the private investigator’s databases proves to be false or outdated, then they rack up a $ 2,000 bill for you with no actual chance of seeing the claimant. Do you really want the person who does the invoicing, answers the phone, orders office supplies and takes out the trash designing and managing your surveillance? This is not intentional, it is simply what this model produces, and ever vanilla, cookie cutter agency works the same way.

At Sherlock, we have a different model. One that consistently produces superior surveillance results. We have full time, professional investigators in the field, who are supported by actual full time skip tracers who understand the importance of verifying where a claimant lives before initiating surveillance.

If you are not a Sherlock client, we encourage you to contact our team and learn more about how we can make you look better.

6 Tips for More Successful Summer Casualty Surveillance in Michigan

Tuesday, June 28th, 2016

6 Tips for More Successful Summer Casualty Surveillance in Michigan

Use these six tips to get the most out of summer time casualty surveillance of claimants in Michigan.

  1. Use an investigative agency that creates a plan of action before they do anything else. A Surveillance plan of action is an essential part of conducting an effective casualty surveillance.
  2. Confirm IME time and location. In the summer, physicians like to compress their schedule and will often move an IME appointment time to help get the doc out of the office and out on the golf course. Always request that the IME clinic not move the scheduled appointment, and verify it again.
  3. Watch the weather. When Michigan weather gets sketchy, people change their behavior and that can impact the surveillance. Some investigators want to work no matter what the weather conditions. Don’t use those firms.
  4. Use summer holidays to your advantage and the days before them to get more activity.
  5. Monitor the social media of immediate family members to identify potential activity like vacations, sports and entertainment attendance and gatherings. These days and the dates prior to can be great opportunities.
  6. Know about road construction in the area before undertaking surveillance. Construction avoidance can make mobile surveillance difficult.

Sherlock Investigations is a leader in casualty surveillance for the insurance industry. If you are considering surveillance in Michigan this summer, please contact one of our team to discuss how we can get plan the right surveillance for your case.

Surveillance Plan Of Action

Tuesday, May 10th, 2016

Does your private investigator give you an actual plan of action BEFORE they spend your money? Chances are, unless your go-to investigation agency is Sherlock Investigations, the answer is no. At Sherlock we think a little differently and a lot more frequently than most agencies. Before we commit  any of our client’s money, we develop a detailed surveillance plan of action on each surveillance assignment. We not only calculate where to be, but when to be there and which assets we need to get you meaningful, actionable video more consistently. No guess work. No lost opportunities, No fishing expeditions.

At Sherlock, surveillance is intentional.

Surveillance plan of action

To learn more about how our free, customized plans of action can enhance our claims handling and decrease the amount of time a claim is open, call Ryan Cylkowski, Dan Klimek or Brian Coykendall today.

surveillance plan of action

Is the Claimant’s Transportation Company Conducting Counter Surveillance

Thursday, March 3rd, 2016

In many auto injury related casualty claims, an injured (and sometimes allegedly injured) claimant will utilize a medical transportation company to get around.  Even when they are not using a transportation company regularly, we often find the they do so specifically when attending a medical appointment, legal appointment or independent medical evaluation. What many claims examiner and defense attorneys do not consider is that the transportation drives can often get in the way. Many of these drivers only provide transportation for claimants and they know how claims work. This same group is also aware that some of their passengers are placed under surveillance by the carrier and they love this counter surveillance part of the game.

These drivers will often look for surveillance of the claimant they are transporting and will clue the claimant in on their presence. During some private investigator trade association meetings, the topic of drivers not only looking for surveillance, but of instances where they have tried to actively get a picture of the investigator or get his or her license plate are discussed.

Just as carriers monitor questionable physicians and treatment facilities, it is a great idea to keep track of instances with problem transportation service providers. This information will help your surveillance investigators to remain unnoticed and produce better surveillance results for you.

Why Most Adjusters Feel All Insurance Claims Investigators Are The Same

Friday, February 12th, 2016

The reason why most adjusters feel all insurance claims investigators are the same is because, well, they are.

Although within the PI world this is not a politically correct thing to say, the truth (albeit painful) must be told. Please understand that this is a generalization, but it holds true for most private investigative agencies. The average PI agency serving the insurance claims community is a very small business. They usually only have a handful of investigators, the majority of whom do nothing but local surveillance. They do whatever you ask. If you give them three days of authority, they do three days. They underpay their employees and often, particularly if they get busy, will subcontract someone else to do the work. They have limited resources, no intelligent processes to planning or risk management and you hope that the investigator never has to testify. In short, if you are an average adjuster, you are more likely to work with one of these types of agencies than with one who is consistently better. They almost always underwhelm, thus, the reason why most adjusters feel all insurance claims investigators are the same.

If you work in claims and are sick and tired of “the same” underwhelming work product from PIs, call Sherlock Investigations today.